Sydney Lane

Crafting a Seamless E-Comm Experience for Sydney Lane

Company

Sydney Lane

Industry

Fashion & E-Commerce

The background

Stand out fashion brand, Sydney Lane, is a luxury womenswear label that specialises in creating high-quality pieces that celebrate the female figure. We Are Thrive partnered with Sydney Lane to design and build their high demand e-commerce site. Requiring premium functionality with striking visuals, this case study unveils the steps we took to bring their vision to life.

The highlights

  • Implementation of custom code to elevate the site, ensuring each element reflected the premium nature of Sydney Lane and captured and retained attention.
  • Integration with CRM, email marketing and fulfilment centre; automating as many processes as possible to improve efficiency and ensure a seamless customer journey.
  • Integration with Restock Rocket, Aftership and ClearPay to simplify the purchase process for the user. Customers are notified when products are back in stock, able to pre-order in demand items, and easily initiate returns online – ensuring minimal barriers to purchase and benefitting both our client and their customer.

The brief

Contemporary fashion brand Sydney Lane entrusted We Are Thrive to design and develop its ecomm website.
The brand evokes a sense of understated glamour that resonates with the modern woman, and it was critical that the design captured this. It also needed to function seamlessly – integrating with their CRM and fulfilment centre, and commercially – maximising their conversion opportunities even with limited stock.

Our response

Experienced in creating design-driven, user-centric websites, our response ensured impactful results.

Aesthetic Design

Confident of Sydney Lane’s vision, we custom coded layouts, visuals and product headings: every detail was considered to ensure the website reflected the brand and resonated with their audience.

Seamless Functioning & App Integrations

In order to provide the best experience for their customers, Sydney Lane wanted to ship globally, allow customers to be notified when products were restocked, pre-order in demand items, and easily initiate online returns. In order to make their own lives easier, they wanted to automate email marketing, stock levels, order management and returns.

We ensured that the site was fully optimised and integrated with the right apps to perform at its best. We linked the site with Sydney Lane’s CRM and fulfilment centre, and integrated ClearPay to make the purchase process as easy as possible. We also integrated apps like Restock Rocket and Aftership which allowed customers to pre-order items not yet available, and sign up to be notified when products were back in stock – building engagement and boosting revenue.

Lastly, we linked up the clients Instagram feed so that their website featured its current social post: especially important given the demand for user generated content.

The results

Through collaborative ideation and meticulous execution, We Are Thrive successfully brought Sydney Lane’s vision to life. Take a look (and why not treat yourself whilst you’re at it?) at www.sydneylane.com.

Seamless Launch

With thousands of loyal social followers eagerly anticipating the website’s big reveal, the launch was seamless. Extensive prior testing meant the site was fully functional across all devices for all users, meaning our client could sit back and celebrate their success.

Customer Satisfaction

The website looks and acts the part, offering a seamless shopping experience that supports our clients rapid expansion. Smart integrations and a seamless customer journey have ensured customer satisfaction and operational efficiency.

Continued Growth

The smart integration of selective apps allowed Sydney Lane to continue selling items despite running out of product – thus reducing risk and generating revenue ahead of investing in repeat orders.

“I don’t even know where to begin… from start to finish the team at Thrive went above and beyond to create a website that perfectly embodies the Sydney Lane brand. Not only were they extremely professional but they were also patient, encouraging and kind which is something that could not be more appreciated. Thrive have turned my vision into a reality and I am so grateful to everyone involved. Thankyou Thrive, I cannot recommend them enough.”

Sian Whitefoot
Founder
Sydney Lane

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